Service Advisor

About the role

A service advisor at Ride N Repair is not a call-centre script reader. You diagnose over the phone, quote transparently, and own the booking end to end until the customer is happy. When something goes wrong, you are the person who fixes it before the customer has to ask twice.

What you will do

• Handle inbound calls, WhatsApp and app enquiries; convert them into correctly scoped bookings.
• Explain pricing, parts and warranty clearly — no surprises at invoice time.
• Coordinate with field mechanics on arrival times, part availability and escalations.
• Follow up post-service, capture feedback and resolve complaints to closure.
• Keep booking records, notes and statuses accurate in the operations dashboard.

What we are looking for

• 1+ year in customer support, service advisory or inside sales — automotive experience is a strong plus.
• Fluent Hindi and English; a third Indian language is welcome.
• Calm under pressure and genuinely good at de-escalating an upset customer.
• Comfortable with CRM/dashboard tools and typing notes while on a call.

Nice to have

• Prior experience at an automotive service brand or a marketplace operations team.

What we offer

• Structured onboarding and role-specific training before you are on your own.
• Clear performance measures and a promotion path that is written down, not implied.
• Company-issued tools, parts and the app that runs every job end to end.
• A team that answers the phone when you need help mid-job.